Legal information

General Booking Terms and Conditions

Making a booking through the web page involves the express acceptance on the part of the customer of each and every general condition, which are considered an integral part of the booking in accordance with the specific legislation in force.


When a booking is made, it is done by making a secure credit card payment of a deposit, whose amount is indicated on the corresponding payment page. A booking is not considered firm until this deposit has been paid. The rest of the payment must be made at the beginning of the provision of the service, otherwise the booking is considered to be cancelled according to the conditions detailed in the cancellation section. Customers will receive details of their bookings by e-mail, together with an identification number (reference), all associated information, the conditions and refund policy. The transaction will be carried out in EUROS, no matter what the origin of the customer or the establishment selected.


The services detailed according to the booking conditions stipulated for each tourist establishment selected at the time of making the booking. Including V.A.T.


On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking.


Customers may cancel the services requested or contracted at any time, with the right to the return of any amount they might have paid as an advance deposit, but they will have to compensate the tourist establishment they have booked under the conditions described below:

  1. If the booking is cancelled less than seven days before the date fixed for occupying the room, the amount received by way of deposit will remain at the disposal of the hotel company.
  2. Generally, in the case of cancellation of the booking confers the right to retain, by way of compensation, a maximum of the following percentage of the deposit required:
    • 5% of the amount of the deposit when the cancellation is made more than thirty days before the date fixed for occupying the accommodation.
    • 50% of the amount of the deposit when it is made fewer than thirty days but more than seven days in advance.
    • 100% of the amount of the deposit when it is made seven days in advance or fewer.


The booking system is the responsibility of
Hotel Sultán 
Financial identification number: B07636236
Headquarters: Passeig Colón, 147. 07458 CAN PICAFORT (MALLORCA)
Tel: 00 34 971 850 021 - Fax: 00 34 971 851 125